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Application Specialist

Düsseldorf, Germany · Full-time · Senior

About The Position

We’re currently looking for an Application professional to expand our European Application Specialists Team in Düsseldorf. As a fast growing and market leading company, we offer an exciting working environment with multilevel exposure to large-scale project but also operational challenges. Based in Düsseldorf surroundings, the resource will be the regional expert of Kornit products, including printing systems, workflow solutions, ink sets with deep understanding of substrates (both garments and fabric rolls). He will be in touch with all cutting edge Kornit products in our Experience Center in Düsseldorf, currently including 4 DTG systems and 1 R2R system.

As Application specialist you will be fully accountable for technology development objectives, customer development and customer success objectives, for both pre-sales and post sales activities.

As Application specialist you will be fully accountable for technology development objectives, customer development and customer success objectives, for both pre-sales and post sales activities.

Your responsibilities will include, among the others:

  • Deliver flawless demonstrations and samples
  • Contribute to Experience center success, measured via SQEDF KPIs: Near misses, Total recordable cases, Sample Requests Reset rate, Demo Success Score, Sample requests delivery rate, Demo delivery rate, Ink DoS, Substrate DoS, Systems Availability and Reliability
  • Contribute to Customer Success, measured on via Post Sales SLA KPIs: FRT (first response time) tier 2 escalations, On Time Training to Customer for Advanced Operator Training and Advanced Application training
  • Contribute to uptime of utility networks, including power, compressed air, exhaust, propane gas, ventilation system
  • Contribute to Experience Center supply chain management, including 3PL warehouse management and procurement process management
  • Work with Application Development Manager, as Project team member of end to end medium to large scale projects (or main technical workstream)
  • Run test plans, perform applied research and application development tasks, based on the instructions of the Application Development Manager: set-up optimization, best practice development, connection with central Application and R&D functions, qualification of materials, etc.
  • Support the industrialization process for NPIs, including: extended α testing, β testing support, knowledge development (WI, SOP, SWS), knowledge transfer and training
  • Support Channel partner capabilities development and conformance check
  • Support partners development: garments manufacturer and postprocessing equipment


Requirements

  • 5+ years as Application Specialist or R&D engineer, with proven business impact (product launch, sales enablement track records), preferably in a customer-centric, multicultural and global context
  • Experience in the printing or fashion industry is a plus
  •  (Preferred) Bachelor’s Degree in Engineering/Science
  • Full professional proficiency in English
  • Proficiency in German is a plus
  • Excellent communication skills and emotional intelligence
  • Proven ability to deliver advanced technical training, creating tailor-made contents, when needed
  • Sales attitude and team working spirit (highly necessary, especially with Sales and Service counterparts)
  • Spirit of service and focus on the Customer
  • Ability to travel up to 50% of the time

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