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Application Operations Manager

Düsseldorf, Germany · Full-time · Management

About The Position

We’re currently looking for an Operations professional to manage end-to-end our European Experience Center and Application Specialists Team in Düsseldorf. Our Experience Center currently includes 4 DTG printing systems, 1 R2R system, postprocessing equipment (dryers, cutting tables, etc.), utility networks (power, compressed air, exhaust, propane gas, ventilation system) and 5 team members.

Mission

As Application Operations Manager you will be fully accountable for the application pre-sales and post-sales operations, including:

  • Experience center SQEDF KPIs: Near misses, Total recordable cases, Sample Requests Reset rate, Demo Success Score, Sample requests delivery rate, Demo delivery rate, Ink DoS, Substrate DoS, Systems Availability and Reliability
  • Post Sales SLA KPIs: FRT (first response time) tier 2 escalations, On Time Training to Customer for Advanced Operator Training and Advanced Application training
  • Sampling campaigns delivery: routine (sales kit) and events
  • Uptime, Availability and Capability of utility networks, including power, compressed air, exhaust, propane gas, ventilation system
  • Management of 4 Application Specialists and 1 Experience Center Operator (co-joint with functional management by Application Development Manager)
  • Management of Experience Center supply chain, including 3PL warehouse management and procurement process management
  • Manage Experience Center Evolution roadmap, in agreement with the Application Development Manager

Requirements

  • 5+ years in operations management with proven business impact (people and asset management), preferably in a customer-centric, multicultural and global context
  • Experience in the printing or fashion industry is a plus
  • Familiar with Lean Manufacturing (5S, SIPOC, VSM, Kanban)
  • Familiar with industrialization process (from DVT to extended α)
  • (Preferred) Bachelor’s Degree in Engineering/Management
  • Full professional proficiency in English
  • Proficiency in German is a plus
  • Excellent communication skills and emotional intelligence

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