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Regional Service Manager Germany

Düsseldorf, Germany · Full-time · Senior

About The Position

Kornit Digital, a leading-edge company that develops manufactures and markets state-of-the-art printing solutions for the textile, garment & apparel decorating industries looking for a Service Manager Germany providing end2end Country Service leadership, including P&L, Total Customer Experience [TCE] and employee satisfaction.

Responsibilities

  • Accountability for Kornit customers and channels experience and satisfaction.
  • Responsible for the overall service delivery for Kornit customers and channels according to SLA/contracts.
  • Drive service revenues, contracts penetration through common practices and guidance of EMEA leadership.
  • Manage team performance and expenses. Provides coaching and sets the tone for engagement.
  • Recruits and supports development of direct staff members.
  • Applies advanced subject matter knowledge to manage staff activities in solving common and complex business/technical issues.
  • Understand and drive specific actions to decrease on-site visits and material consumption to achieve budget targets.
  • Lead and support working council discussions, together with HR.
  • Drive up to date knowledge updates and close knowledge gaps in the field.
  • Support business escalation efforts with technical analysis

Requirements

  • Leadership and managerial experience – > 10 years
  • Formal technical education [BSc or equivalent]
  • Technical analysis skills and experience - Must
  • Statistics and data analysis
  • Presentation skills – written and verbal
  • Team work and collaborative approach to work in a complex matrix environment of field, functions, HQ and sales.
  • Project management skills
  • ~ 50% travel, mainly within the region.
  • fluent in German and English (speaking and writing)

Metrics           

  • Customer Satisfaction [Survey, feedbacks]
  • Revenue [P&L, Contract Penetration]
  • Cost matrices - Cost per press - spare parts and Labor
  • Employee Engagement

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