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Customer Operations Specialist

Düsseldorf, Germany · Full-time · Entry-level

About The Position

Are you passionate about creating a new world? Do you find it exciting, at least as much as we do, when people, technology, design and fashion meet?

Nice to meet you - we are Kornit Digital!

A leading-edge global company that develops, manufactures and markets state-of-the-art printing solutions for the textile, garment & apparel decorating industries is looking for you!

We specifically want to highlight the equal employment opportunities to all our job vacancies!

Logistics

·        Creation of transport orders for procurement, distribution and cross-shipments as well as selection of the most cost-effective road transport mode

·        KPI Monitoring and Tracking of transport periods and delivery receipts

·        Scheduling of delivery orders in stock

·        Complaint handling in the transport and logistics area

·        Creation of invoices and customs documents according to country-specific specifications

·        Processing of import processes in cooperation with forwarding companies

·        Logistic Invoices Control and follow up on corrections

·        Processing the quarterly inventory counts both physically and through ERP system.

·        Run inventory reports to ensure inventory availability and accuracy.

·        Strong collaborate with the Logistics provider to improve process and procedures.

·        Ensures accuracy of all documents. (Purchase order, packing slip, and delivery receipt)


Price Quotation and Order Management

·        Processing and control of Price Quotation in collaboration with the Sales Management

·        Evaluation Pricing, discounts and Conditions, Shipping Terms, Products and Service descriptions, ensuring approval Guidelines

·        Timely recording of the Sales orders in the ERP system taking in to account the terms of payment and delivery, the packing regulations as well as the respective country-specific customs and import regulations

·        Checking orders (quantities, price, weights, requested delivery dates, shipping conditions, EPR statuses)

·        Interfaced communication with internal departments (Sales, Service, Finance, Headquarters

·        Interface to Logistics Service Provider

·        Customer support and Coordination from order acceptance and processing to the delivery of the goods dispatch ensuring accuracy in dates, quantities, uncertainties in the order, collaboration process

·        Participate in relevant meetings internally as well as with the customer

·        Participation in projects for process design and optimization

·        Evaluates circumstances; coordinates responses; and notifies all pertinent parties when further information needs to be supplied.

·        Effectively address customer questions, complaints or concerns related to the scope of responsibility and daily follow-up on customer inquiries.


Coordination of Exhibitions

·        Supporting and control of the demand and supply for Exhibitions and equipment of the Demo Room in strong collaboration with Service and Marketing

·        Comparing prices for transportation and shipment / transport coordination


RMA Coordination

·        Handle the day-to-day RMA Receiving activities and work closely with internal departments such as Customer Service / Technical Support, Quality and Engineering as required

·        Ensuring the KPI’s improvement and maintaining the weekly follow up on the RMA status

Requirements

·        Completed vocational training with commercial experience (i.e. 'Speditionskaufleute')

·        Customer Service in Logistics services

·        3-5 years’ experience in Order Management / Back Office / Customer Service Management

·        3 + years’ experience managing inventory, in transportation, logistics, manufacturing

·        secure handling of MS Office and ERP Systems

·        Team worker, professional and strong communication skills, sales focused, structured, organized and analytical thinking

·        Handling of time pressure

·        Very good German & English skills, good ability to communicate

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