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Field Service Engineer - Onsite

Salt Lake City, UT · Full-time · Intermediate

About The Position


Kornit Digital develops, manufactures and markets industrial and commercial printing solutions for the Garment, Apparel and Textile industries. Field Service Engineers assist customers with installation, troubleshooting and repair of the full Kornit Digital product line. This position requires up to 25% of domestic travel as well as international travel to Israel. 


Key Duties and Responsibilities: 

• Support Key customer in-person as an on-site based Field Service Engineer

• Enter service calls in a timely and efficient manner and effectively manage backlog using CRM system

• Professionally present and demonstrate each piece of equipment to clients, staff and others

• Effectively install and train on equipment from printing to maintenance and special applications 

• Diagnose and repair electrical and mechanical malfunctions to ensure operational standards

• Rebuild, refurbish and update equipment as needed

• Understand the application of all chemicals and inks for purposes of functional use in all machines

• Maintain an inventory of onsite spare parts to be managed and cycle-counted on a regular basis

• Communicate potential sales opportunities 

• Share issues and best practices with other Field Service Engineers and supporting staff and actively participate in required support organization meetings

• Assist other Kornit customers via telephone and in-person to diagnose and repair  

• Occasionally perform detailed mechanical, electrical and maintenance service at other customer sites 


Requirements

 Requirements: 

• Bachelor’s Degree in Electrical, Mechanical or Engineering Degree from an Accredited Institute or 7+ years’ experience as a Field Service Engineer servicing electrical/mechanical/printers

• Previous experience with inkjet printers is preferred 

• Able to read and understand blueprints and schematic drawings  

• Ability to bend, stoop, crawl, grab, and work within confined spaces and lift 50 pounds unassisted along with moving up to 1000 pounds with mechanical aids 

• Excellent verbal, written, presentation & communication skills

• Strong computer skills with proficiencies in Microsoft Office software 

• Able to work non-standard work weeks with potential for overtime

• Valid Passport and Driver’s License (travel insurance is provided)

• Ability to work collaboratively and individually with internal and external teams, work with minimal supervision and in high pressure environments 

Preferred but Not Required: 

• Knowledge of RIP (Raster image processor) and Photoshop Applications

• Proficiency in color management and related software (i1 Profiler)

• Knowledge and practice of lean manufacturing / Six Sigma or similar


Kornit Digital offers an outstanding compensation and benefits package, medical, dental and life insurances; Investment Savings Plan (401K) with employer matching.  Kornit Digital is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.   

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