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Technical Specialist

Kowloon, Hong Kong · Full-time

About The Position

Technical Specialist

Reports to: Customer Support Manager

Location: Hong Kong

Nice to meet you - we are Kornit Digital!

A leading-edge global company that develops, manufactures and markets state-of-the-art printing solutions for the textile, garment & apparel decorating industries.

Click to learn more > www.kornit.com

 

What you’ll do?

  • Be the interface together with CSM between the KDIL and KDAP
  • Provide appropriate training/ technical info to engineers and partners according to KDIL standard & request from CSM
  • Follow up and perform Beta testing in cooperation with KDIL
  • Report technical information / escalate issues to KDIL Product Management
  • Support Field Service Engineer with technical problems by phone / remote control
  • Follow up technical escalations
  • Support Service Administrator where needed with technical advice (e.g. Site-prep questions and/or technical questions from customers related to the installation)
  • Support CSM / Service Administrator with technical help to make sure the right planning decisions are made, and the right parts are ordered

Requirements

  • University/High Diploma graduates in Engineering
  • A minimum of 4 years of recent successful experience in a service position with a manufacturer or distributor of machinery, equipment and consumables for the printing market (Signage, Textile, etc)
  • Superior customer service skills. Experience in troubleshooting in a technical environment. Proven analytical and problem-solving skills
  • Experience of project management and leadership is preferable
  • Good communication skills. Fluent in English and Mandarin
  • Good computer skills. Hands-on capabilities with MS Office programs including Word, Power Point, Excel and Outlook 
  • Experience working very independently in a fast moving, entrepreneurial organization with minimal support staff
  • Background working in a multi-national company or environment
  • Willingness to travel in Asia Pacific and internationally as needed. (Estimated above 50%)

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