About The Position
Support Engineer
Reports to: Customer Support Manager
Location: Hong Kong
Nice to meet you - we are Kornit Digital!
A leading-edge global company that develops, manufactures and markets state-of-the-art printing solutions for the textile, garment & apparel decorating industries.
Click to learn more > www.kornit.com
What you’ll do?
- Provide remote and on-site support in technical matter to customers and partners
- Deliver first-response Level-1 support for application matters, and corresponding with Application Department to customers
- Responsible to share all essential information including all tests and troubleshooting results for further Level-2 support from Application Department
- Provide hardware oriented and operation training to customers and partners
- Ensure customer satisfaction and resolve customers’ complaint to the service they are getting. Demonstrates commitment to the customer.
- Update latest case documentation into Salesforce
- Follow up open call status to insure best handling
- Corresponding between KDAP Customer Success to partners and customers
- Follow up escalations to Specialist in KDAP
- Installation process from assigned by Customer Support Manager to completion of COI and IFR documentations
Requirements
- University/High Diploma graduates in Engineering
- A minimum of 2 years of recent successful experience in a service position with a manufacturer or distributor of machinery, equipment and consumables for the printing market (Signage, Textile, etc')
- Superior customer service skills. Experience in troubleshooting in a technical environment
- Good communication skills. Fluent in English and Mandarin
- Good computer skills. Hands-on capabilities with MS Office programs including Word, Power Point, Excel and Outlook
- Experience working very independently in a fast moving, entrepreneurial organization with minimal support staff
- Background working in a multi-national company or environment
- Willingness to travel in Asia Pacific and internationally as needed. (Estimated above 50%)
Join us at Kornit!
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