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After Market Manager

Kowloon, Hong Kong

About The Position

Position Overview:

The After Market Manager responsibility is to continuously grow the supplies (consumables), peripherals business and increase service contracts penetration in the region.

Main areas of responsibility:

  • Creating regional sales plans for consumables, service and peripherals and quotas in alignment with business objectives
  • Build and maintain positive customer relationships
  • Interact directly with customers to educate them on our products and answer questions to maximize machine utilization.
  • Closely engage with the regional partners/direct customers on the logistic/planning side
  • Making sure that partners/customers place orders in a timely manner
  • Identify and flag opportunities and gaps of ink orders, etc.
  • Support enforcement of the ink commercial policy
  • Analyze consumption trends to enable Kornit and its partners a better planning
  • Actively offer and sell service contracts to partners / customers
  • Conducts weekly forecasts and predictions at the regional level
  • Lead the business analysis from the regional side: competition, estimated price elasticity based on the customers cost structure, market size by segment, estimated incremental business, specific territory conditions, etc.
  • Closely monitor ink consumption patterns
  • Provide a quarterly regional commercial report by creating commercial CI database: ink prices, business models etc.
  • Working with multiple interfaces, inbound and outbound: marketing, applications, sales etc.

Requirements

Requirements: 

  • Proven work experience of at least 3 years as Sales & Service expert or similar role is a must
  • Experience in relevant industries (Digital printing / Textile) is preferable
  • Ability to measure and analyze key performance indicators
  • High analytical skills and experience in complex business analysis
  • Matrix management skills and managerial experience
  • Customer facing capabilities
  • Exceptional interpersonal skills. High communication skills
  • Resilience and an ability to work in a constantly changing and fast growing work environment
  • Proficient in English and Mandarin
  • Willingness to travel in Asia Pacific and internationally as needed

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